Privacy Policy

Third Drawer Down get that privacy is a big thing these days and we are committed to respecting it and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. We use SLL encryption on all data to and from our website which you can check by clicking the padlock icon that appears in the URL line of your browser. This is all to prevent unauthorised access and ultimately safeguard your personal information.

SO YOU’VE MADE PURCHASE? WHAT INFORMATION DID WE TAKE?

When you shop with us we collect the following information in order to fulfil your order and contact you should a query arise.

your name,
your address,
your email address, and
your phone number.

We need this information to assist us and you with tracking should there be any issues with the delivery of your order.

Should you choose to subscribe to our newsletter we collect the following information in order to send you the products and features we believe may be most relevant.

your email address
Your birthday (pending)
Your country (pending)

THE INFORMATION WE NEVER COLLECT

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website, that’s a promise.

THE INFORMATION YOU PROVIDE DOES SERVE A PURPOSE

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

We use the information you provide about someone else when placing an order, or purchasing a gift card, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.

You can sign up to receive updates on our latest products and features via email on our website. You can always unsubscribe from our newsletter at any time.

WILL MY INFORMATION BE SHARED?

Nope! We are classified as an independent retailer and do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

HOW YOU CAN ACCESS YOUR SAVED INFORMATION

We want to make sure that your personal information is accurate and up to date. You can update your details at any time through your account on our website here.

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at sales@thirddrawerdown.com. For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections.

COOKIES

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you. There are 4 types of cookies we may use:

Website functionality cookies which allow you to navigate the website and use our features, such as “Add to Bag” and “Wishlist”.
Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
Customer preference cookies which will remember your preferences (such as your location and local currency) when browsing or shopping on our website, so we can make your shopping experience as seamless as possible and more personal to you.
Targeting or advertising cookies which are used to deliver adverts that are relevant to you. They also limit the number of times that you see an advert and help us measure the effectiveness of our marketing campaigns.

By using our website, you agree to us placing cookies on your device and accessing them when you visit our website in the future. You can delete any cookies already on your computer within your device’s browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website that are designed to give you the best user experience.

CONTACT US

We are happy to chat - it’s all pretty confusing at times so let’s talk it through!

FUTURE UPDATES

We may change this policy from time to time to ensure it is up to date with current data protection laws - especially in line with European data laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

This page was updated on 27th November 2018.